ryanair отменили рейс в последний момент, могу ли я получить компенсацию?
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Ryanair отменили рейс
Started By
Диана
, May 26 2008 02:48
Сообщений в теме: 5
#1
Диана
Отправлено 26 May 2008 - 02:48
#2
Отправлено 26 May 2008 - 20:15
они подчиняются общим правилам авиаперевозок в евросоюзе. посмотрите, если сообщение об отмене рейса было сделано несвоевременно, то вы сможете расчитывать на компенсацию. если же вас уведомили в срок - увы.
http://avia.travel.r...n_261_2004.html
http://avia.travel.r...n_261_2004.html
#3
Отправлено 26 May 2008 - 21:44
А что вам предложили взамен отмененного рейса? Признаюсь, не верится, что полторы сотни человек взяли и "кинули", не предложив ни альтернативы, ни денег, ни даже ваучер на будущие полеты. Ryan при всей их неоднозначности все же таких вещей не делает. Что произошло, расскажите. Детали имеют значение. Тогда и думать можно будет как действовать.
#4
Отправлено 02 June 2008 - 16:57
Рейс был Рига-Бристоль 25 мая, вылет в 22-50, где-то в 22-30, когда была окончена регистрация и все ожидали посадки на самолет, нам сообщили, что рейс полностью отменяется. Потому что самолет решил приземлится в Каунасе, а не в Риге. Забрали свои вещи, выстроились в длинную очередь к окошку ryanair, практически целый самолет людей. Предлагали только билет на другой рейс взамен, Лондон на 26 число (9 свободных мест оставалось), Ливерпуль, Дублин или Бристоль аж на 28 число. Иностранцы были в полном шоке, им и идти некуда, наверное в аэропорту ночевали. Я обменяла на Лондон и выбиралась на автобусах в Бристоль, аэропорт-то самый неудачный Станстед.
Причины отмены я не поняла, сказали просто на вас забили))
Причины отмены я не поняла, сказали просто на вас забили))
#5
Отправлено 15 June 2008 - 14:02
vot kakoj otvet nam prislali
Following your recent correspondence to us regarding booking confirmation number PE2Y9R.
On behalf of Ryanair, we sincerely apologise for the disruption to your recent flight with us. Ryanair is committed to providing on time services for all passengers and continues to be the No. 1 on-time airline with the lowest level of flight cancellations in Europe, as detailed in audited statistics issued by the UK Civil Aviation Authority.
However, notwithstanding the above, there are situations which are outside of the control of Ryanair (extraordinary circumstances) such as adverse weather conditions, unexpected flight safety problems, strikes and security risks that affect our flight operation. We sincerely apologise that your flight was one of the very occasional flights disrupted, as over 99% of our flights were operated successfully in the past year.
As this flight disruption was outside our control, we regret that no monetary compensation is due under Article 7 of EU261/2004. Should you have not received a refreshment voucher for Ђ5 per person or have incurred any additional expenses in relation to this flight disruption, contact your travel insurer to initiate a claim. Please note that UK and Irish residents who purchased Ryanair's (Primary) travel insurance receive cover Ј150/Ђ220 per person to cover for Travel Disruption costs - see Section H of your travel insurance policy for details.
Yours sincerely
RYANAIR PASSENGER COMPENSATION DEPARTMENT
Following your recent correspondence to us regarding booking confirmation number PE2Y9R.
On behalf of Ryanair, we sincerely apologise for the disruption to your recent flight with us. Ryanair is committed to providing on time services for all passengers and continues to be the No. 1 on-time airline with the lowest level of flight cancellations in Europe, as detailed in audited statistics issued by the UK Civil Aviation Authority.
However, notwithstanding the above, there are situations which are outside of the control of Ryanair (extraordinary circumstances) such as adverse weather conditions, unexpected flight safety problems, strikes and security risks that affect our flight operation. We sincerely apologise that your flight was one of the very occasional flights disrupted, as over 99% of our flights were operated successfully in the past year.
As this flight disruption was outside our control, we regret that no monetary compensation is due under Article 7 of EU261/2004. Should you have not received a refreshment voucher for Ђ5 per person or have incurred any additional expenses in relation to this flight disruption, contact your travel insurer to initiate a claim. Please note that UK and Irish residents who purchased Ryanair's (Primary) travel insurance receive cover Ј150/Ђ220 per person to cover for Travel Disruption costs - see Section H of your travel insurance policy for details.
Yours sincerely
RYANAIR PASSENGER COMPENSATION DEPARTMENT
#6
Отправлено 30 June 2008 - 22:37
хитро
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